Wholesale Policy

1. Wholesale Ordering Process:

  • Please follow the instructions on the Wholesale page and Products page for Wholesale. Give a brief description of your order and select the fish you'd like from the catalog provided.
  • Wholesale orders can be customized to fit your specific needs, including quantity, product selection, and customization options.
  • Once your order is confirmed, we will provide you with an invoice detailing the total cost, including any applicable taxes and shipping fees.

2. Minimum Order Quantity (MOQ):

  • Our minimum order quantity for wholesale purchases is 25 items. This ensures that our wholesale partners can benefit from competitive pricing while maintaining profitability.

3. Pricing and Discounts:

  • Wholesale pricing is available for orders meeting or exceeding our minimum order quantity.
  • Discounts are offered based on order size and are subject to negotiation. Larger orders may qualify for higher discounts.
  • Pricing and discounts are subject to change without prior notice. Please refer to your invoice for the most up-to-date pricing information.

4. Payment Terms:

  • Payment for wholesale orders is typically due in full upon placement of the order.

5. Production and Lead Times:

  • Our products are handcrafted with care and attention to detail. As such, please allow sufficient time for production and processing of your wholesale order.
  • Lead times may vary depending on order size, complexity, and current production capacity. We will provide you with an estimated production timeline upon order confirmation.

7. Shipping and Delivery:

  • Shipping costs for wholesale orders will be calculated based on order size, weight, and destination. Shipping options and estimated delivery times will be provided upon request.
  • We strive to fulfill and ship wholesale orders in a timely manner. However, please note that shipping times may vary depending on order volume and production schedules.

8. Returns and Exchanges:

  • Wholesale orders are final sale and are not eligible for returns or exchanges unless the products are damaged or defective upon receipt.
  • If you receive damaged or defective items, please contact us within 30 days of delivery to arrange for a replacement or refund.

9. Communication and Support:

  • Our team is dedicated to providing exceptional customer service and support throughout the wholesale ordering process.
  • If you have any questions, concerns, or special requests, please don't hesitate to reach out to us. We're here to help!

10. Agreement and Acceptance:

  • By placing a wholesale order with us, you agree to abide by the terms and conditions outlined in this Wholesale Policy.
  • We reserve the right to modify or update this Wholesale Policy at any time without prior notice. Please review this policy regularly for any changes or updates.

Thank you for considering PinnowPins as your wholesale partner. We look forward to serving you and building a successful partnership together!