Refund policy

Return and Refund Policy

Effective Date: [8/11/2023]

Thank you for choosing PinnowPins! We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand how we handle returns and refunds for our handmade products.

Returns:

  • We take great pride in creating each product with utmost care and attention to detail. If you are not completely satisfied with your purchase, you may return the item within 7 days of receiving it.

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

  • Personalized or custom-made items are non-returnable, except in cases of damage or defect.

Return Process:

  • To initiate a return, please contact us at PinnowPins@gmail.com within 7 days of receiving your order. Please provide your order number and a brief reason for the return.

  • Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure safe delivery. We do not provide prepaid return labels.

  • Once the returned item is received and inspected, we will notify you of its status and eligibility for a refund.

Refunds:

  • If your return is approved, we will initiate a refund for the original purchase price, excluding any shipping fees, to your original method of payment.

  • Please allow up to 20 business days for the refund to appear in your account.

Exchanges:

  • We do not offer direct exchanges at this time. If you need a different item, please follow the return process for a refund and place a new order for the desired item.

Cancellations:

  • If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but if the order has already been shipped, it cannot be canceled.

Damaged or Defective Items:

  • In the unlikely event that you receive a damaged or defective item, please reach out to us immediately. We may request photos or additional information to assess the issue and expedite the resolution process.

Final Sale Items:

  • Some items may be marked as "Final Sale" and are non-returnable and non-refundable unless they arrive damaged or defective.

Contact Us:

If you have any questions or need further assistance regarding returns and refunds, please contact us at PinnowPins@gmail.com. We are here to help!

Thank you for your understanding and support. Your satisfaction is important to us, and we strive to ensure you have a positive experience with PinnowPins.